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Terms of Service

Effective Date: February 9, 2025

Beta Access Notice

Heida is currently in beta. By using our Services, you acknowledge and agree that:

  • The Services are in active development and may contain bugs or errors
  • Features, functionality, and pricing may change significantly
  • Service availability and stability may be impacted during development
  • Your feedback may be used to improve the Services
  • Data may be reset or modified during the beta period
  • Beta access may be revoked at any time
  • No service level agreements (SLAs) are guaranteed during beta

Introduction

Welcome to Heida. These Terms of Service ("Terms") govern your access to and use of Heida's website, web applications, APIs, and related services and features (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

Services

Heida is an AI interaction platform that allows users to connect with various AI models (such as those provided by OpenAI, Claude, and OpenRouter) using their own API keys. Our Services provide interfaces and tools to facilitate these interactions. You acknowledge that use of these third-party AI models is also subject to their respective terms of service.

User Obligations

You agree not to:

  • Use our Services for any unlawful purpose or in violation of any applicable laws or regulations.
  • Violate any rights of others, including intellectual property rights, privacy rights, or contractual rights.
  • Attempt to reverse engineer, decompile, or discover the underlying source code or algorithms of our Services.
  • Extract data from our Services through automated means (e.g., scraping, crawling) without our express written permission.
  • Represent AI-generated content as human-generated with the intent to deceive.
  • Share or resell your account credentials or API keys.
  • Upload or transmit any viruses, malware, or other harmful code.
  • Engage in any activity that interferes with or disrupts the operation of our Services.
  • Use our services to generate hate speech, discriminatory content, or content that promotes violence or harm.

You agree to indemnify and hold Heida harmless from any claims, damages, or expenses (including legal fees) arising out of your use of the Services in violation of these Terms.

API Keys and Usage

You are solely responsible for managing and safeguarding your own API keys for the AI services you connect to Heida. We encrypt your API keys at rest using AES-256 encryption.

Your responsibilities include:

  • Ensuring API keys remain confidential and secure
  • All charges incurred through your API keys
  • Compliance with third-party AI service providers' terms
  • Immediate notification if API keys are compromised
  • Proper rate limiting and usage monitoring

For platform-managed API access (Free tier), we manage rate limits and costs. You agree to fair usage policies and any applicable daily limits.

Service Features and Limitations

Our Services include but are not limited to:

  • AI model interactions via chat interface
  • Document analysis and processing
  • Code generation and execution features
  • Real-time web search integration
  • File storage and management

Service limitations include:

  • Maximum file size restrictions
  • API rate limits based on your plan
  • Supported file format restrictions
  • Maximum concurrent requests
  • Storage quotas as defined by your plan

Content and Ownership

You retain ownership of the content you input into our Services, the output generated through your use of the Services, and any data you provide or create while using our Services ("User Data"). You grant Heida a limited, non-exclusive license to use your User Data solely for the purpose of providing and improving the Services.

Data Storage and Retention

Account Types

Free Accounts

  • Storage limit of 50 MB
  • Platform-managed API access

Security and Privacy

We implement reasonable security measures to protect your information, including encryption and access controls. However, we cannot guarantee absolute security. Your use of the Services is at your own risk. In the event of a data breach, we will notify affected users in accordance with applicable laws.

Modifications to Service

We may modify or discontinue any part of our Services at any time, with or without notice. We will provide reasonable notice of significant changes through our website or email where practicable.

Termination

We may suspend or terminate your access to our Services for violations of these Terms or for any other reason at our sole discretion. You may terminate your use of our Services at any time by deleting your account.

Disclaimer of Warranties

Our Services are provided "as is " and "as available" without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our Services will be uninterrupted, error-free, or secure.

Limitation of Liability

To the maximum extent permitted by applicable law, Heida shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the Services; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from our Services; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Services by any third party; (e) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the services, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of British Columbia, Canada, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be resolved first through mediation administered by Mediate BC. If the dispute is not resolved through mediation within 60 days of the commencement of mediation, then the dispute shall be resolved through binding arbitration in Vancouver, British Columbia administered by the British Columbia Arbitration Centre in accordance with its Arbitration Rules. The language of the arbitration shall be English. Each party shall bear its own costs and expenses in the arbitration, and the parties shall share equally the fees and expenses of the arbitrator. The decision of the arbitrator shall be final and binding on both parties.

Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be deemed modified to the extent necessary to make it valid and enforceable.

Entire Agreement

These Terms constitute the entire agreement between you and Heida regarding the Services and supersede all prior or contemporaneous communications and proposals, whether oral or written.

Contact

For questions about these Terms, please contact us at[email protected].